Can you listen well and put yourself in someone else's shoes? Are you someone who likes to go the extra mile and who is not afraid to make a decision? Do you like working in a fast growing, changing and challenging environment? Then we have the perfect job for you!
What does the job entail?
As claims handler income you are responsible for the substantive and correct handling of claims on the income insurances within our own power of attorney. This includes sick leave, WGA-ERD, WIA supplementary products and ERD sickness benefit. As power of attorney of several insurers you have to deal with a diversity of conditions. You do a lot of research and liaise with employers, health & safety services, consultants and your own colleagues.
Your challenges as a claims handler income are:
- Reviewing policy coverage and requesting information necessary to evaluate the claim from A to Z;
- Liaise with various internal departments, external customers, intermediaries and insurers;
- Calculating and determining the amount of compensation to be paid;
- Handle and monitor the progress of cases;
- Providing personalized and good service.
What's in return?
You will join an informal and dynamic organization where you can become anything but unhappy. You will have the opportunity to grow and develop yourself. We do not offer a job but a career. In addition, we offer you:
- A fixed-term employment contract with the prospect of permanent employment and a gross full-time salary between €2,790 and €3,905, depending on experience;
- A personal choice budget (PKB), made up of various benefits including 8% vacation allowance. You can use the budget for various purposes;
- Access to the Alpina Academy; our learning platform for training, courses and education including access to Lindenhaeghe (for obtaining Wft diplomas) and SkillsTown;
- A work week of 32 to 40 hours;
- Flexibility through hybrid working;
- 25 vacation days (based on full-time employment), 5 of which are included in your personal choice budget (PKB);
- Two additional days off per year that you may take on a day that is special to you;
- A pension plan;
- A travel allowance: Do you travel by car? Then you get €0.21 per km. Do you come walking or by bike? Then you get € 0.25 per km. Do you travel by public transport? Then your public transport costs (based on 2nd class travel) will be fully reimbursed;
- A home office allowance (€2.15 per day) and a home office budget;
- Staff discount on your insurance, mortgage, buying, selling and appraising your home.
What does the team look like?
You will work hybrid with Doetinchem as your location. The claims handling income department is a growing department that currently consists of sixteen colleagues. There is an informal working atmosphere with motivated and committed colleagues. An inspiring and challenging work environment where you have plenty of room for your own initiatives, personal development and improvement proposals are appreciated. Responsibility, challenge and pleasure in work are paramount.
What we ask of you.
You are service-oriented and you work very accurately. You have an eye for detail and spot even the smallest deviations and peculiarities. In addition:
- At least a completed secondary vocational education (level 4);
- Relevant work experience in a similar position;
- Knowledge of social legislation and income insurance;
- Are you in possession of Wft Basic and Wft Income diploma or willing to obtain them at short notice;
- Do you enjoy figuring out complex issues and you know how to come up with solutions for them;
- A good command of the Dutch language both verbally and in writing;
- Do you have good social skills and can work in a team as well as independently.
You possess the following characteristics and competencies:
- Excellent written and oral communication skills;
- Customer-oriented and empathetic;
- Accurate and independent;
- Targeted and efficient.
Who are we?
Mandate is the partner for every insurance agency. As an authorized agent, we have the authority to act directly on behalf of one or more insurers. We are the link between several insurance companies and the insurance office. Mandaat Assuradeuren is part of Alpina Group. Alpina Group is a nationwide organization with strong regional roots and international ambitions. We are an advisory company with more than 80 branches in the Netherlands and Belgium and a service provider for more than 3,000 independent advisors. This makes us one of the largest financial advisory companies in the Netherlands. Our size stands for buying power and a wide range of specialties. We advise individuals and companies on (financial) risks and non-life, life and health insurance. They can also come to us for banking and investments. In addition, we offer mortgage advice, financial planning and the valuation and purchase and sale of real estate. Finally, we assist with income and pension issues, with health and safety services and risk management. Through our innovative platform, both in-house and external advisors can choose for their clients from many non-life, life and health insurance policies from more than 20 major insurers. National and international insurers can turn to Alpina Group for business process outsourcing. Alpina Group has about 2,000 employees.
Questions about this vacancy?
If you have any questions regarding the vacancy of claims handler income please call or WhatsApp our corporate recruiter, Michelle Megens, at phone number: 06- 820 440 11.
Acquisition in response to this advertisem*nt is not appreciated.
