Dean Clinic Mychart (2024)

FAQs

Why can't I get into MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

You should always discuss all of your current symptoms with your provider. You can submit a request in MyChart to have a health issue added or deleted from your Current Health Issues and Problem List. At your next appointment, your provider will review the request with you and update your record as needed.

If you don't have an activation code or you are not able to self sign-up using Sign Up And Verify, you may request an activation code by clicking MyChart Support on the login page and submitting a request or by calling the Help Desk directly at: 551-996-1046.

A physician is entitled to deny you access to certain parts of your medical record, including personal notes and observations; information provided by another party that the doctor agreed to keep confidential; information relating to the treatment of a minor; information the provider believes may cause substantial harm ...

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

Your results may be delayed if the sample is inadequate (not enough blood), contaminated, or if the blood cells were destroyed for some reason before reaching the lab.

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

To withhold notes or test results from MyChart for this reason, you must have a reasonable belief that withholding the information from MyChart will substantially reduce a risk to life or physical safety of the patient or another person.

Can a doctor withhold your test results? ›

Health and Safety Code section 123148 requires the health care professional who requested the test be performed to provide a copy of the results to the patient, if requested either orally or in writing, except the results may be disclosed in electronic form if requested by the patient and if deemed most appropriate by ...

Never use whiteout, write over, or erase an entry in a medical record. Instead, put a single line through the entry; write "error" and date and initial.

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

I have two or more MyChart accounts. Can I link them together? MyChart accounts can be linked so you can see all your information in one view. We call this Happy Together.

MyChart by Epic

Founded in a basem*nt in 1979 with 1 ½ employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier. There are over 305 million patient charts in Epic, representing patients from all 50 states and over a dozen countries.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at 614-366-6975 to help you regain access to your MyChart account.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome. You can download several of these browsers for free.